Privacy Policy

Privacy Policy
Effective Date: July 24, 2022

At SmoothMist™ (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase from our store.

By using our website, you agree to the practices described below.

1. Information We Collect

When you visit our website, we may automatically gather certain data about your device, including:

  • IP address, browser type, time zone, and cookies installed on your device

  • Pages viewed, search terms used, products browsed, and site interaction behavior

When you make or attempt to make a purchase, we collect:

  • Full name

  • Billing and shipping address

  • Payment details (securely processed)

  • Email address and phone number

This is referred to as Order Information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your order (payment, shipping, and order updates)

  • Communicate with you about your order or support needs

  • Improve website performance and customer experience

  • Detect fraud or suspicious activity

  • Send marketing communications (only with your consent)

3. Sharing Your Information

We never sell your personal data. We may share limited information with trusted third-party partners to carry out business operations, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics providers

  • Marketing platforms (e.g., Klaviyo for email/SMS campaigns)

  • Analytics and advertising tools (e.g., Google Analytics, Meta Pixel)

All partners are required to protect your information and use it only as necessary for their services.

4. Your Rights

If you reside in Canada, the European Union, or other applicable regions, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your information

  • Withdraw consent for marketing communications at any time

  • Object to certain data uses under applicable privacy laws (e.g., GDPR)

To exercise any of these rights, please contact us at:
📧 support@thesmoothmist.com

5. Data Retention

We retain Order Information for our records unless you request deletion. This helps us provide better support, comply with legal obligations, and maintain accurate records.

6. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Personalize your browsing and shopping experience

  • Track site usage and improve performance

  • Power marketing campaigns through tools like Meta Pixel and Klaviyo

You can manage or disable cookies in your browser settings. However, this may affect site functionality.

7. Security

We use industry-standard safeguards to keep your personal information secure. All payments are encrypted and processed through trusted, PCI-compliant platforms.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Policy Updates

We may occasionally update this Privacy Policy. The most recent version will always be posted on this page, along with the updated effective date.

10. Contact Us

For questions, concerns, or data access requests, please contact:
📧 support@thesmoothmist.com