Return/Exchange Policy

Returns & Exchanges

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At SmoothMist™, your confidence and satisfaction are our top priority. While we hope you love your purchase, we understand things happen. That’s why we offer returns and exchanges within 30 days of delivery — with clear conditions to ensure product quality and fairness.

Return & Exchange Policy

All Orders (U.S., Canada, UK, Australia & International):

✅ Returns and exchanges are accepted within 30 days of delivery
📦 Items must be unopened, unused, and in their original packaging to qualify
🚚 Customers are responsible for all return shipping costs
💳 Refunds will be processed once the item is received and inspected
⚠️ Opened, used, or visibly handled products are not eligible for return due to hygiene and safety reasons
📸 Damaged or defective items must be reported with photos — eligible cases will receive a refund or replacement
📝 All return requests must include a valid reason for evaluation and approval
💰 In some cases, a restocking fee or deduction may apply (e.g., if packaging is damaged)

How to Start a Return or Exchange

To initiate a return, please email us at:
📧 support@thesmoothmist.com

Include the following in your email:

Full Name
Order Number
Item(s) you wish to return or exchange
Reason for return
Clear photos (if item arrived damaged or defective)

You’ll receive a response within 1–2 business days with next steps.

Processing Times

✅ Returns are processed within 5 business days of arriving at our facility
⏱ Refunds typically appear in your account within 7 business days, depending on your payment provider
🔁 Approved exchanges will be shipped out within 2–3 business days once confirmed

Returns & Exchanges

Your Satisfaction, Guaranteed

Return & Exchange Policy

How to Start a Return or Exchange

Processing Times

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